FAQ

We offer free expedited shipping on all orders within the USA. For our customers in Canada and Puerto Rico, we charge a flat $14 shipping fee. Please note, at this time, we do not offer shipping to other international destinations. We're continuously working on extending our services, so stay tuned!

Our goal is to get your new jewelry into your hands as quickly as possible. For standard shipping within the USA please expect your package to arrive within 2-4 business days.

As soon as your order is on its way, we'll send you a confirmation email complete with tracking information. This way, you can follow your jewelry's journey from us to you! If you have any issues or questions, our customer happiness team is ready to assist.

Absolutely! We understand that sometimes things change. Whether you want to switch to a different color, update the shipping address, or even cancel your order, we're here to help. You have 12 hours from placing your order to make any changes. Please contact our customer happiness team as soon as possible, and they'll do their best to accommodate your request.

We apologize if your order has been delayed. Our customer happiness team is here to help! Please get in touch with us, and we'll track your order and provide an update. 

We're really sorry if this has happened. Despite our best efforts, mistakes can occasionally occur. Please contact our customer happiness team so we can sort out the issue promptly.

Your satisfaction is our top priority! If, for any reason, you're not completely happy with your purchase, we offer free returns within 30 days. Items must be in their original condition, including packaging and paperwork. We promise a hassle-free return process because we want your Emivia experience to be as smooth as possible.

Yes! If your jewelry isn't quite what you envisioned, we offer a simple exchange process within 30 days of purchase. Please ensure the item you want to exchange is in its original condition. Our team is always ready to help guide you through the exchange process.

A: We process refunds as quickly as possible. Once we have received your returned item, please allow 5-7 business days for the refund to be processed. Depending on your bank, it may take a few more days for the transaction to appear in your account.

Yes, all our jewelry comes with a one-year warranty that covers any manufacturing defects. Rest assured, we're committed to ensuring you enjoy your Emivia jewelry for many years to come.

To ensure your beautiful jewelry retains its shine and longevity, we advise avoiding contact with chemicals, cosmetics, and harsh cleaning products. Always store your pieces in the included pouch when not in use to prevent any potential damage or scratches.

Absolutely! We believe in versatility and a perfect fit for everyone. Therefore, all our necklaces are designed to be adjustable, allowing you to wear them at the length that suits you best.

Vermeil is a high-quality gold-plated jewelry made with a base of sterling silver and coated in a thick layer of real gold. It's a wonderful, high-quality alternative to solid gold.

Sterling silver is an alloy made up of 92.5% silver and 7.5% of other metals, typically copper. This blend enhances the durability of pure silver, making your jewelry last longer.

Our necklaces are hypoallergenic because they're made from sterling silver and gold vermeil, materials known for being safe for sensitive skin. We take great care in choosing materials that minimize the risk of allergic reactions, allowing you to wear our pieces comfortably and worry-free.

Yes! We believe the Emivia experience should be special from the moment you receive your package. That's why every order arrives in a high-quality jewelry box, ready for gifting. Plus, we include a pouch for storing your jewelry, ensuring it stays in perfect condition.

We accept a variety of payment methods to make your shopping experience as convenient as possible. You can pay using Credit and Debit Visa Card, PayPal, Apple Pay, and Google Pay.

We process refunds back to your original form of payment. It's simple, straightforward, and ensures you get your money back swiftly.

Please note, for orders shipped outside of the USA, customs or import duties may apply once the package arrives in your country. These charges are not included in our prices or shipping charges and are the responsibility of the recipient.